Support Team

Your AI-powered customer support team.

Support Team handles all inbound communication — from pre-signup questions to customer support to retention outreach. It learns from every response and gets smarter over time.

Price: $99 (one-time)

Quick Start

npx @aiorg/cli@latest init support-team ~/my-project
cd ~/my-project
claude
> /setup

Requirements

• Claude Code — Get it here
• Node.js 18+ (for CLI)

Overview

Important distinction:

• Marketing OS = OUTBOUND (you reach out to people)
• Support Team = INBOUND (people reach out to you)

When to Use Support Team

Use Support Team if:

• You get support tickets and questions
• You want to scale your support without hiring
• You have repetitive questions you answer over and over
• You want to retain at-risk users proactively

Don't use Support Team if:

• You need more users → Use Marketing OS
• Users leave before activating → Use Product OS
• You haven't launched yet → Use Idea OS

What's Included

Support Commands

Setup & Analysis

Actions

The Learning Loop

Support Team learns from every approved response:

Ticket → Analysis → Suggestion → Approval → Pattern Saved
                         ↓
              Next similar ticket
                         ↓
           Higher confidence match
                         ↓
              Eventually: auto-respond

Progressive Autonomy

As you build your pattern library, Support Team gains autonomy:

User Lifecycle Coverage

Support Team handles every stage:

Pre-Signup Visitors

• Pricing questions
• Feature comparisons
• "Is this right for me?"

Trial Users

• Getting started questions
• Feature discovery
• Technical setup issues

Paying Customers

• Bug reports
• Feature requests
• How-to questions

At-Risk Users

• Usage drop detection
• Re-engagement
• Satisfaction check-ins

Churned Users

• Exit interviews
• Refund handling
• Future reactivation

Safety Features

• Escalation keywords: lawyer, sue, fraud → always human review
• Sensitive categories: billing, refund → always require approval
• Sentiment detection: angry customers → no auto-respond
• Outcome tracking: poor responses → confidence decreases

Data Structure

Support Team stores data in .supportteam/ in your project:

.supportteam/
├── project.json            # Connected project
├── strategy.json           # Support strategy
├── support/
│   ├── patterns.json       # Learned Q&A patterns
│   ├── settings.json       # Configuration
│   └── history/            # Archived tickets
├── contacts.db             # User database
└── learnings.json          # What Claude learned

Migration from Success OS

If upgrading from the old Success OS kit:

1. Data folder changed: .successos/ → .supportteam/
2. Run /setup to migrate your data
3. All patterns and learnings will be preserved

vs. Zendesk / Intercom

They're ticket management tools. You configure flows, they execute.

Support Team is a thinking support team:

• Learns from every response
• Adapts to your tone and style
• Gets smarter over time
• Handles routine tickets automatically

vs. Hiring Support Staff

Support Team is:

• Always available (24/7)
• Instantly knowledgeable (reads your docs)
• Consistent quality every response
• $99 one-time, not $3k/month

But it can't:

• Have real-time conversations (you handle calls)
• Make judgment calls (you approve sensitive responses)
• Build relationships (you're the face)

Support Team is your support team's brain, you're the face.

Related Kits

Before:

• Product OS — If users leave before activating
• Marketing OS — To get users in the first place

After:

• Continue with Support Team for ongoing support
• Marketing OS for outbound campaigns

FAQ

Q: What's the difference between Support Team and Marketing OS?

Marketing OS: OUTBOUND — you reach out to people (campaigns, cold email, content) Support Team: INBOUND — people reach out to you (tickets, questions, complaints)

Q: How does the learning work?

Every approved response becomes a pattern. Similar tickets get faster suggestions. After 50+ patterns, routine tickets can be auto-responded. You stay in control — sensitive topics always need approval.

Q: Can Support Team actually send emails?

Yes, if you connect an email provider (Resend, Loops, etc.). Otherwise, it drafts responses for you to send manually.

Q: What about sensitive topics?

Escalation keywords (refund, lawyer, fraud) always require human review. You configure what topics need manual approval in /support-settings.